Refund & Cancellation Policy

This Refund and Cancellation Policy explains when payments made on Fundamentalsinfo can be refunded. Please read it together with our Terms and Conditions.

1. Digital products — purchases are final

Fundamentalsinfo sells digital content — including individual stock reports and one-time access to curated portfolio holdings. Because this content is delivered electronically and becomes available to you immediately after a successful payment, all purchases are final and non-refundable once the content or access has been unlocked, except in the limited circumstances described below.

2. When we will issue a refund

We will review a refund request in the following cases:

• Duplicate payment — you were charged more than once for the same item due to a technical error.
• Payment debited but access not granted — your payment was successfully deducted but, owing to a technical failure on our side, the content or access was not delivered and could not be restored.
• Incorrect charge — you were charged an amount different from the price displayed at checkout.

In these cases, contact us within 7 days of the transaction with your registered email and the order or payment reference ID, and we will investigate and, where appropriate, issue a refund.

3. Subscriptions and renewals

The Curated Portfolios product is sold as a 30-day access window for ₹2,000. Each successful payment grants access for 30 days from the payment date. There is no automatic renewal. Your access ends at the end of the 30-day window unless you choose to pay again.

Because access is granted instantly on payment, the subscription fee is non-refundable once the 30-day window has started. If you believe you were charged in error (duplicate charge, payment failed but card was debited, or you did not authorise the payment), email us within 7 days at support@fundamentalsinfo.in and we will investigate and process a refund where appropriate within 5 to 7 business days.

To stop future billing, simply do not pay again at the end of your current window. There is nothing to cancel. Billing only happens when you initiate a new payment.

4. How to request a refund

Email support@fundamentalsinfo.in from your registered email address with the order or payment reference ID and a short description of the issue. We aim to acknowledge refund requests within 3 business days.

5. How approved refunds are processed

Approved refunds are made to the original payment method through Razorpay. Once approved, refunds are typically processed within 5 to 7 business days, though the time for the amount to reflect in your account depends on your bank or card issuer.

6. Contact

Questions about a payment or refund? Reach us at support@fundamentalsinfo.in, or visit our Contact page.